Shipping Policy
At AloFrut, we are committed to delivering your order safely, quickly, and transparently. This Shipping Policy explains our shipping charges, dispatch timelines, estimated delivery timelines, and other important shipping information.
Shipping Charges
Shipping charges are applicable on all orders and are calculated based on the delivery zone and order value. The applicable shipping charges will be displayed on the Product Detail Page (PDP) and again at checkout before payment.
Free Shipping: We offer FREE shipping on prepaid orders above ₹XXXX.
The final shipping charges (if applicable) will always be displayed before you complete your purchase.
| Zone | States Covered | Shipping Charges |
|---|---|---|
| Zone A | Delhi NCR, Haryana, Punjab, Chandigarh | ₹48 – ₹84 |
| Zone B | Uttar Pradesh, Rajasthan, Uttarakhand, Himachal Pradesh | ₹53 – ₹86 |
| Zone C | Madhya Pradesh, Bihar, Chhattisgarh, Srinagar | ₹55 – ₹62 |
| Zone D | North East | ₹75 – ₹80 |
Free Shipping: We offer FREE shipping on prepaid orders above ₹XXXX.
The final shipping charges (if applicable) will always be displayed before you complete your purchase.
Delivery Timeline (Before Purchase)
| Delivery Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier II & Tier III Cities | 4–7 Business Days |
| Remote & North-Eastern Locations | 5–8 Business Days |
Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, natural calamities, or other unforeseen circumstances.
Order Processing
- Orders are processed within 24–48 business hours after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sale events or festive seasons, processing timelines may be slightly longer.
Dispatch Commitment (Dispatch SLA)
We are committed to dispatching all confirmed orders within 24–48 business hours from our warehouse.
Once your order is dispatched, you will receive a confirmation email and/or SMS containing your shipment tracking details.
In rare cases where dispatch is delayed due to inventory availability, operational issues, or force majeure events, our customer support team will notify you.
Order Tracking
Once your order has been shipped, you will receive a tracking link via SMS and/or email. You can use this link to monitor the status of your shipment until it is delivered.
Order Tracking
Once your order has been shipped, you will receive a tracking link via SMS and/or email. You can use this link to monitor the status of your shipment until it is delivered.
Delivery Attempts
Our courier partners will make up to three delivery attempts. If the package cannot be delivered because of customer unavailability, an incorrect address, or refusal to accept the shipment, it may be returned to our warehouse.
Incorrect Shipping Address
Please ensure that your shipping address, PIN code, and contact details are accurate before placing your order. AloFrut will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our Customer Support and sharing clear photographs of the product and its packaging.
After verification, we will arrange a pickup at no additional shipping cost and provide a replacement or refund in accordance with our Return & Refund Policy.
Serviceable Locations
We currently deliver to most PIN codes across India. Customers can check serviceability and estimated delivery timelines by entering their PIN code on the Product Detail Page or during checkout. Delivery to certain remote or non-serviceable locations may not be available.
Contact Us
For any shipping or delivery-related queries, please contact us:
Customer Care: 1800 3000 8586
Email: support@alofrut.com