Return, Replacement & Refund Policy
At AloFrut, we strive to deliver every order in perfect condition. If you receive a damaged, defective, or incorrect product, we’re here to help with a quick replacement or refund. Please read our policy below to understand when a return, replacement, or refund is applicable.
Return Eligibility
A product is eligible for return only if all of the following conditions are met:
- The product received is damaged, defective, or incorrect (wrong product delivered).
- The return request is raised within 48 hours of delivery.
- The product is unused and returned in its original packaging.
Return Eligibility
- The product has been opened, used, or consumed.
- The packaging has been tampered with or damaged after delivery.
- The return request is made after 48 hours of delivery.
- The customer changes their mind after delivery, including unwanted, uninterested, or wrongly placed orders.
Returns are not accepted if
- The product has been opened, used, or consumed.
- The packaging has been tampered with or damaged after delivery.
- The return request is made after 48 hours of delivery.
- The customer changes their mind after delivery, including unwanted, uninterested, or wrongly placed orders.
If you receive a damaged, defective, or incorrect product, please email clear photographs of the product and its packaging to support@alofrut.com within 48 hours of delivery.
You can also contact our Customer Support:
Customer Care: 1800 3000 8586
Email: support@alofrut.com
Replacement Policy
A replacement is available only when:
- The delivered product is damaged, defective, or incorrect.
- The request is raised within 48 hours of delivery.
- The claim is verified by our support team.
Our support team may request product photographs to verify the issue before approving a replacement or refund.
Once approved, we will arrange the pickup of the product within 2–4 business days (subject to courier service availability in your location).
After pickup, we will either:
- Dispatch a replacement product, or
- Process a refund if a replacement is unavailable.
Please Note: Replacements are not available for products that are unwanted, ordered by mistake, or no longer required after delivery.
Shipping Charges
For approved cases involving damaged, defective, or incorrect products, AloFrut will bear all return shipping charges.
Product pickup will be arranged within 2–4 business days after your request is approved. If pickup service is unavailable in your location, our support team will guide you through an alternate return process.
Refund Policy
Refunds are applicable only for verified cases of:
- Damaged product
- Defective product
- Wrong product delivered
Once your return pickup is successfully completed and confirmed by our logistics partner, your refund request will be initiated.
The refund amount will generally be credited within 5–7 working days (excluding weekends and public holidays), depending on your payment provider.
Refund Method
Online Payments (Debit Card, Credit Card, UPI, Net Banking)
The refund will be credited to the original payment method used while placing the order.
Cash on Delivery (COD)
For Cash on Delivery (COD) orders, the refund will be processed through a secure UPI transfer or secure refund link. Our support team will contact you with the secure refund process after your return pickup is confirmed.
Delayed or Missing Refunds
If you have not received your refund within 5–7 working days after receiving confirmation that your refund has been initiated, please contact our Customer Support.
Customer Care:1800 3000 8586
Email: support@alofrut.com
Our team will assist you in tracking the status of your refund.